Frequently Asked Questions (FAQs)



1

What is your delivery lead time?

The full range of Ambiflex equipment is normally ex-stock.


2



Do you provide training? If so, at what cost?

User and Engineering Training on current controllers can be arranged at our offices on a demand basis and is free of charge.


3



How can we interrogate the controller locally?

Option One: Keypad and display. All of our controllers are fitted as standard with a keypad and display which allows password protected access. All menu levels can be accessed via the keypad, without the need for a laptop or other external device.

Option Two: Laptop communications. All of our controllers have an RS232 communications port on the front for local access.


4



Are the systems easy to use?

Our controllers have been designed with the non-technical user in mind. Day to day management is easy through such facilities as extensions, overrides and adjustments directly from the controller’s keypad and pushbuttons.


5



How can we interrogate the controller remotely?

The controls can be accessed remotely via modem (telephone line) or Ethernet communications (Local Area Network).


6



How do the controllers manage alarm handling?

Locally the controllers can be set to have an audible noise and/or flashing light with mute facility.

Remote alarms can sent out via modem or Ethernet to our receiving software which can then be forwarded on via E-Mail or SMS text message. Alarms can be categorised (e.g. critical alarm, non-urgent alarm) so that nuisance alarms can be avoided. They can also be handled differently so that messages can be sent to different destinations at different times of the day/night therefore any recipient will only receive the intended alarms.


7



What supervisory software do you have?

AmbiLink AGL software is is designed to work with Windows operating systems. This software is required for remote access.


8



Are there any additional costs associated with software?

Our software is offered at a one-off cost with further upgrades provided free of charge. There is no annual licence charge or subscription.

Site schematics / picture pages can be provided at an additional charge. These are designed specifically for each individual site. Please contact us for further details.


9



Can meters be integrated into the package?

All of our controllers have Digital Inputs capable of reading a pulsed output from a meter and on our larger systems extended logging is available which will cope with any requirements.